Customer Frequently Asked Questions
Once your order has been placed, your order confirmation is automatically sent to the email address used to create your order. If you haven’t received your order confirmation within 24 hours, please get in touch via email at [email protected]. Please check your mailbox’s spam or junk folder prior to contacting us in case the order confirmation has been diverted there.
Transit time is highly dependent on your location.
Once shipped, all Canadian orders will arrive within approximately 2-6 business days.
If you are in the US, you can expect your order to take approximately 4-6 business days to arrive once shipped.
If you are international to us, you can expect your order to take up to 10+ business days to arrive once shipped.
Transit times may vary depending on time of year and during periods of increased demand. We do not control third party matters, transit times, or delays. Once your package leaves our warehouse, we are unable to affect the timeline for delivery of your order, and as such we are unable to guarantee when your order will arrive. Once your order officially ships, you will receive a shipping confirmation email with all of the tracking details you need to track your package. If you're not seeing that email in your inbox, please be sure to check your junk or spam folder.
Freeze N Dried is not responsible for any additional duties or customs fees incurred during shipment. Freeze N Dried also cannot be held responsible for any lost or stolen packages. If your package is missing or becomes lost in the shipping process, please contact us via email ([email protected]) or fill out our contact form. We recommend also reaching out to the shipping company for help in most cases.
PLEASE NOTE: Transit (shipping) time and processing time are NOT the same. When ordering online, your processing time refers to the time it takes for us (Freeze N Dried) to process, pack, and arrange a pickup for your shipment. Transit (shipping) time refers to the time it takes for the courier service to retrieve and deliver your package to you. Please be sure to read and understand all processing time and other important information prior to purchasing. For up to date processing time estimates, click HERE!
Our current estimated processing time for all orders is *roughly* 10 business days.
Processing time estimates are not guaranteed, and as such it may take us more or less time to process your order depending on time of year and potential for increased demand. Our team is always working as fast as we can to get your order ready for shipment and to get your package to you! We appreciate your patience in the meantime.
Please be sure to read and understand ALL processing timeframe updates prior to ordering. You can find that information by clicking HERE.