FYI: our manufacturing and warehouse fulfillment teams start working on your order as soon as you place it and our system won’t allow any changes or cancellations once an order has been placed.
At Freeze N Dried, we strive to provide our customers with the most effective and reliable shipping services. Please note that all prices listed on our site are in United States Dollars (USD), unless a user performs a currency switch to Canadian Dollars (CAD). Prices in this policy are stated in United States Dollars (USD).
PROCESSING TIME
Our current processing time is 1-5 business days. Processing time is not included in the delivery time. Please remember to review our Processing Time Updates page to understand all processing timeframe updates before placing your order.
Shipping Options
United States (US) Orders
- Free Shipping Policy: All orders over $49.99 USD qualify for free expedited (tracked) shipping within the United States.
- Flat Rate Shipping Policy: A flat rate expedited (tracked) shipping fee of $10 USD applies to all orders under $49.99 USD in the United States.
Canada (CA) Orders
- Free Shipping Policy: All orders over $49.99 USD qualify for free expedited (tracked) shipping in Canada.
- Flat Rate Shipping Policy: A flat rate expedited (tracked) shipping fee of $10 USD applies to all orders under $49.99 USD in Canada.
Australia (AU) Orders
- Free Shipping Policy: All orders over $119.99 USD qualify for free expedited (tracked) shipping in Australia.
- Flat Rate Shipping Policy:
- A flat rate regular (non-tracked) shipping fee of $20 USD applies to all orders under $119.99 USD in Australia.
- A flat rate expedited (tracked) shipping fee of $35 USD applies to all orders under $49.99 USD in Australia.
United Kingdom (UK) Orders
- Free Shipping Policy: All orders over $119.99 USD qualify for free expedited (tracked) shipping in the United Kingdom (UK).
- Flat Rate Shipping Policy:
- A flat rate regular (non-tracked) shipping fee of $20 USD applies to all orders under $119.99 USD in the UK.
- A flat rate expedited (tracked) shipping fee of $35 USD applies to all orders under $49.99 USD in the UK.
European Union (EU) Orders
- Free Shipping Policy: All orders over $119.99 USD qualify for free expedited (tracked) shipping in the European Union (EU).
- Flat Rate Shipping Policy:
- A flat rate regular (non-tracked) shipping fee of $20 USD applies to all orders under $119.99 USD in the EU.
- A flat rate expedited (tracked) shipping fee of $35 USD applies to all orders under $49.99 USD in the EU.
Calgary Orders
- Free Shipping Policy: All orders over $34.99 USD qualify for free expedited (tracked) shipping in Calgary.
- Flat Rate Shipping Policy: A flat rate expedited (tracked) shipping fee of $10 USD applies to all orders under $34.99 USD in Calgary.
DELIVERY TIMES
These are approximate delivery times based on past orders:
- United States (US): 4-7 Days (Tracked)
- Canada (CA): 3 to 5 Days (Tracked)
- Australia (AU): 6 to 10 Days (Tracked)
- Australia (AU): 4 to 12 Weeks (Non-Tracked)
- United Kingdom (UK): 6 to 10 Days (Tracked)
- United Kingdom (UK): 4 to 12 Weeks (Non-Tracked)
- European Union (EU): 6 to 10 Days (Tracked)
- European Union (EU): 4 to 12 Weeks (Non-Tracked)
Dispatch and Delivery:
Your order is in safe hands with our trusted third-party couriers, including Fedex, Canada Post, USPS, UPS, Canpar, Loomis, Intelcom, and Chit Chats. After confirming your order and checking stock availability, we promptly dispatch your products. For larger or special orders, please reach out for shipping quotations via contact form.
Reshipment Policy:
If your shipment returns to us for any reason and you wish to have it reshipped, please note that you will be responsible for the FULL shipping cost. We will send an invoice to the provided email for this exact amount. If you no longer want a returned order, we will not issue a refund.
Shipping Days:
We operate from Monday to Sunday, including holidays. Please note that we may adjust our days of operation as necessary.
Shipping Information:
We use the shipping information provided during order completion. Please ensure your address is correct, as we are not responsible for any inaccuracies or incomplete addresses. Reshipment due to incorrect address will necessitate an additional shipping fee.
International Shipping:
In the case of international orders, we will provide a gift voucher to our online store as a replacement for lost or damaged products. Please be aware that we do not collect international fees, taxes, or VAT. These charges are the customer's responsibility upon order shipment.
Due to market volatility, please understand that some orders may take between 1 - 3 weeks or longer to be ready for shipment.
Undeliverable Orders:
For orders that are refused by the customer or are undeliverable, we reserve the right to refund your order minus the cost of shipping. A 20% restocking fee may apply.
Worldwide Shipping:
We pride ourselves on delivering our products safely and securely to our customers worldwide. Due to the complexities of international shipping, we partner with all the major shipping companies - Fedex, USPS, Canada Post, UPS, Canpar and Loomis. If you can access our website, we can ship to your country 🙂
Thank you for choosing Freeze N Dried. We value your trust in us!
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